Destination Hotels & Resorts

Thank you for your interest in Destination Hotels & Resorts Mountain Collection, a comprehensive collection of upscale resorts, lodges and condominiums in five of the most spectacular mountain regions of Colorado, California, Oregon, Washington and Vermont. 

You can easily book our properties with the DN chain code, which can be accessed through Amadeus, Galileo/Apollo, Worldspan and Sabre. We are pleased to offer you up to 10% commission on your Destination Hotels & Resorts Mountain Collection bookings. Commissions are payable on most rates and promotions and may vary between properties.

1. Who do I contact for GDS assistance?
2. Does Destination Hotels & Resorts Mountain Collection have seamless connectivity with the GDS?
3. Will the Destination Hotels & Resorts Mountain Collection confirm special requests?
4. Why do the properties have a different confirmation number than the number provided through the GDS?
5. When I call the 800 number, packages are quoted that aren't loaded into the GDS. Why does this occur?
6. Why haven't I received my confirmation number when I booked through the GDS?
7. Sometimes I receive a UC (unable to confirm) response when the GDS shows available. Why does this occur?
8. I haven't received my commission after my client stayed at your property. What can I do?

1. Who do I contact for GDS assistance?

You may contact 303-595-2535 or 877-367-2269. Assistance is available Monday-Friday from 9AM-7PM (MST).

2. Does Destination Hotels & Resorts Mountain Collection have seamless connectivity with the GDS?

Seamless connectivity has been established to ensure that you are able to access all available rates, room types, features, and guarantee or cancellation policies. We currently support seamless connectivity with Amadeus, Galileo/Apollo, Worldspan and Sabre. Seamless connectivity allows you to view the same rates and information our sales associates use.

3. Will the Destination Hotels & Resorts Mountain Collection confirm special requests?

If you input a request into the si-field, our hotels will receive the request. However, we are not able to respond to special requests due to GDS limitations. All special requests will be honored at the time of check-in on a first come, first served basis.

4. Why do the properties have a different confirmation number than the number provided through the GDS?

The confirmation that is returned from the cf-field comes from the central reservation system. However, our properties also have a property management system (PMS), which assigns a confirmation number based on that PMS number system. We will then cross-reference both confirmation numbers prior to the guest checking into the hotel. The reservation can also be accessed by the guest's last name.

5. When I call the 800 number, packages are quoted that aren't loaded into the GDS. Why does this occur?

The GDS does have limitations when loading rates. If a package has one rate for a multiple night stay, the GDS won't allow for this package to be loaded in the system. Currently, the GDS supports per night pricing. The complexity of some packages makes them difficult to be represented in the GDS selling environment.

6. Why haven't I received my confirmation number when I booked through the GDS?

Confirmation numbers travel to our properties, our switch company and the GDS. On occasion, communication problems between the parties may delay your confirmation being delivered within 24-hours. Please contact our GDS help line if a problem occurs, 303-595-2535 or 877-367-2269.

7. Sometimes I receive a UC (unable to confirm) response when the GDS shows available. Why does this occur?

Many times the rate or rooms sell out in a few seconds. Since this information has to travel from the hotel to the switch company and the GDS, you may receive a UC status. Seamless availability does help alleviate this problem, but it cannot completely eliminate the problem.

8. I haven't received my commission after my client stayed at your property. What can I do?

You may contact the property sales office directly for assistance. We value your support and will investigate the circumstances promptly. Please provide the following information: guest name, hotel name, exact date of arrival, rate quoted and your IATA/CLIA number. Commission requests must be at least 30 days old to warrant action.

We've provided a chart of our hotel and resort GDS codes for your convenience.